Careers

Position Details

• Full-time Monday-Thursday
• Primarily in Little Rock 3 days/week with travel to Bryant or Benton 1 day/week
• Flexible to travel as needed between offices in Benton, Bryant, & Little Rock
• Must be able to arrive at the office by 7:50 a.m. Monday-Thursday without exception
• Benefits include company-paid 90% medical & 100% dental insurance and 401K investment

Requirements

• Good interpersonal skills to establish and maintain a positive rapport with patients, parents, doctors, team, and members of the community.
• Basic computer knowledge and typing skills.
• Letter composition skills and legible handwriting.
• Acceptable grammar and spelling necessary for professional correspondence.
• Effective verbal skills to communicate with patients, parents, doctors, and team, in person and on the telephone.
• Pleasant telephone voice and tone.  Pleasant written responses in text and email.
• Tactful persuasion skills to accommodate effective scheduling.
• Discretion and respect if discussing financial matters with patients and families.

Responsibilities

• Greet patients in a warm and friendly manner.
• Maintain clear detailed documentation in patient charts.
• Track new patients’ calls and referral sources.
• Schedule patient appointments following determined scheduling policies.
• Appropriately schedule appointments to ensure quality care for patients in a timely, stress-free manner (monitor schedule consistently).
• Determine the necessity and reason for the appointment by reading the chart.
• Use proper terminology and scripting when interacting with patients to sound professional, but so that the patients can understand and know that we care about their needs. 
• Provide patients with school and appointment slips as necessary.
• Distribute patient incentives.
• Follow-up on all missed appointments and fill canceled appointments.
• Notify chairside technicians or clinical coordinator of changes occurring in the schedule throughout the workday.
• Coordinate with Treatment Coordinator & Financial Coordinator regarding patient financial and scheduling needs.
• Update patient information as received.
• Perform other tasks as assigned by the orthodontist(s).